Job Description
What's the opportunity? ๐ค
Intercom is the next generation customer service platform, built for an AI-first world. We are the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform. The successful candidate will join the team responsible for our flagship product used by millions of users all over the world, the Intercom Messenger. The role weโre looking to fill is a career defining opportunity for someone passionate about product management and who is hungry to help us maintain our strong competitive advantage with Messenger.
What will I be doing? ๐
- Youโll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
- Youโll deeply know the problems that youโre tackling through research and regular interaction with customers; define and frame those problems for the team
- Youโll collaborate with your team in thinking big, to imagining future solutions that solve these problems
- Youโll scope these solutions to their smallest coherent state to ship to customers as early as you can
- Youโll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in betaโs and after full release.
- Youโll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.
- Youโll motivate a group of committed, smart people to do the best work of their careers
What skills do I need? ๐
- 5+ years experience as a product manager, with a proven track record of shipping impactful products
- Experienced collaborating with multiple teams and juggling several projects at once
- Ideally you have a mix of B2B and B2C experience and are passionate about the end user experience
- Mobile app or SDK experience would be desirable!
- Demonstrable experience of leading a team
- Strong track record of effectively collaborating with design, as itโs essential that youโre able to think deeply about product design decisions and have an understanding of how to create simple user interfaces.
- You can clearly communicate product decisions and the rationale behind them. Youโre comfortable making decisions without consensus. You can help others make decisions by being persuasive.
- You have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. Youโve conducted user research, a/b tests and have worked closely with design researchers and analysts.
- Youโre entrepreneurial; you donโt need direction; you're self driven.
- Youโre organised, not ad hoc.
- Youโre able to easily switch between thinking creatively and analytically.
Benefits ๐
We are a well treated bunch, with awesome benefits! If thereโs something important to you thatโs not on this list, talk to us! :)
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Open vacation policy and flexible holidays so you can take time off when you need it
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- MacBooks are our standard, but weโre happy to get you whatever equipment helps you get your job done
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington).
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