Job Description
Our Technical Product Support team is an escalation team to our earlier stages of support. We are responsible for providing in-depth, product-level support to our users when theyโre facing complex, niche, or app-specific challenges.
In addition to providing support, we serve as a strategic partner to the rest of the company โ sharing common confusions with our Product team, escalating platform-wide bugs to our Engineering team, and identifying churn-risks to our Sales team, amongst other forms of collaboration. Because we work so closely with our users and product, many on our team grow and specialize in focus areas throughout the broader Support/Success org and beyond, including sales, product, and engineering.
About the role:
As part of our growing Technical Product Support team, youโll spend most of your time interacting directly with our users and ensuring that they achieve success with our software. Because of the nature of the product, the work youโll do in this role matters: whether youโre helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users. If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you.
As a Technical Product Support Specialist, you will:
- Become an expert in all things Bubble โ our product, users, and company
- Spend the majority of your time providing app-specific support via email, as if you were a member of the userโs team
- For each issue that you handle, determine if itโs a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly
- For how-tos, apply your Bubble knowledge to answer the question directly or build a test app to model something conceptual
- For bug reports, use our debugging tools to dive into the app and determine if itโs a bug in the userโs code or our code; when itโs a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when itโs a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution
- Analyze and optimize our tools, documentation, and processes to improve and help scale our operations
- Collaborate with other teams to improve our usersโ overall experience with Bubble
About you:
Youโre a high achieving recent college graduate, that meets our requirements listed below. Youโre excited to jump start your career in tech by joining a fast growing startup. Youโre motivated, a quicker learner, and you enjoy problem solving. You have a strong desire to prove yourself, and want to be rewarded through growth and exposure to different aspects of a product and business.
Requirements:
- Embodies Bubbleโs values
- Exhibits an investigative mindset, high attention to detail, and aptitude for learning
- Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment
- Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
- Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code.
- Will work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - youโll receive two days off of your choosing the week before or after your weekend shift
- Can commute to our NYC office regularly
