Job Description
We are hiring an experienced data analyst to partner with our internal stakeholders.
You will own the exploration and understanding of Tremendous's customer engagement and recipient behaviors. You will partner with leaders across our organization to impact programs that drive greater customer and recipient success.
Tremendous values data as a first-class citizen and believes insights unlock significant growth. You will collaborate closely with the data team and company-wide stakeholders. As we continue to grow the business, you will scale insights from customer and recipient behaviors and lead new data-driven initiatives.
In this role, youโll get to
- Apply various analytics methods to gain insights into the most critical aspects of our customer and recipient experience and client journey.
- Consolidate diverse facts and findings into compelling narratives that can be applied across Tremendous.
- Drive growth by collaborating with Success, Support, and Product teams to enhance our understanding and management of client success.
- Advocate for data-informed decisions by partnering with key stakeholders and senior leaders.
- Identify and implement improvements within the Data team by standardizing processes, developing innovative practices, providing mentorship, and fostering new expertise.
- Join a growing team of analysts and actively contribute to team collaboration and culture.
More about you
- You write sophisticated SQL with a preference for well-architected data models, optimized query performance, and documented code.
- You are proficient in at least one programming language (e.g., Python, R) and a visualization & business intelligence platform (e.g., Tableau, Looker, Mode).
- You expedite projects forward, favoring rapid and incremental development in parallel with problem-solving short-term obstacles.
- You employ a structured approach to handle ambiguous exploratory analysis, balancing thoroughness with the MVP mindset.
- You use data to drive customer and product teams to achieve ambitious goals and influence company-level outcomes. Experience as a technical lead or manager is a plus.
- You use excellent judgment and sharp business and product instincts that allow you to prioritize.
Bonus
- Strong verbal and communication skills. You can articulate why something should be built a certain way and how it will impact the business.
- Experience with operational tools and systems like Amplitude, Zendesk, or Segment.
- Experience with customer or product analytics working with a B2B software product.
- Experience with designing multivariate tests, synthesizing results, and frameworks for data-informed decisions to launch.
What's cool about the role
- You'll work at a company growing quickly yet sustainably. Weโre profitable with plenty more opportunity ahead. Thatโs good news for your career growth.
- Competitive pay, equity and benefits. The base salary for this role is $160,000 - $210,000.
- We're a remote company. Work from wherever you want in the Americas โ we have collaboration hours from around 12-3 PM Eastern time.
- Smart people and a great culture. See our company handbook.
Compensation Range: $160K - $210K
