Job Description
Roles & responsibilities
The Mash team is expanding our design and CX efforts. Weโre seeking a designer to help refine our products and create new ones. Theyโll design, test, polish and launch new features, elaborate upon our identity and contribute to our cross-functional team dynamic. Youโll be critical to Mashโs success and directly responsible for shaping the experiences that we create. Responsibilities include:
- Understanding and accommodating user personas, needs, desires, opportunities and issues
- Designing new products and improving current ones
- Creating delightful end-to-end experiences that make users feel connected, valued and empowered
- Applying informed behavioural design, user engagement mechanics and other best practices to design solutions
- UI design, usability, A/B and UX testing (including elaboration upon new and sometimes complex actions)
- Working closely and collaborating with the entire cross-functional team (e.g., product, design, engineering)
- Identifying opportunities for innovation and improvement
- Expanding and refining our design system
Desired skill set
- 2+ years of experience working as a CX Designer
- Knowledge of engagement mechanics and behavioral design techniques
- Critical thinking and user-focused interaction design
- Range of product design exposure including some of the following:
- Mobile & desktop
- Consumer applications
- Payment systems
- SaaS-based products
- Comfortable working with Figma, and the Adobe Creative suite
- Experience working in a fast-paced startup environment and cross-functional team
- Excellent style, process and creative eye
Cultural fit
- Aptitude and drive to take a project from concept to launch
- Respond well to open-ended problems and thrive on autonomy
- Self-starter and problem solver with the ability to learn, adapt, iterate quickly
- Thrive in a team environment โ focused on unified goals
- Effective communication skills
- Passion for lifelong learning and improvement
Tools we use
We design mostly in Figma, utilizing the Adobe Creative Suite when necessary. We concept flows and refine ideas through analog and digital tools including Figjam, Balsamiq, whiteboards and Post-its. As a remote team, we use Slack to stay in touch during core work hours and remain flexible for whatever is needed to be effective.
How we work
We treat your time as the scarce asset that it is. We respect going heads down to get into a flow. Distractions and context switching are things we work to minimize. We have meetings for specific purposes, and we leverage asynchronous channels as much as possible. This allows us to maintain a high-velocity with appropriate collaboration.
Mash has an open and direct culture. We use data to make informed decisions. We believe that not making a decision is a decision โ and a terrible one. We have strong conviction and take action. We can agree to disagree and move forward after open discussion. As we learn, we re-evaluate, iterate and push forward.
Mash is a remote-first company. We are doing this deliberately to assemble the best team possible and enable you to work where it fits best into your life. For those that prefer an in-person based environment, we will consider having mini-offices in cities that we have a meaningful presence in.
How to apply
Please reach out to us at [email protected], including your CV, portfolio link, a bit about yourself, and three bullet points about why youโre interested in joining Mash.
Bonus
Want to get a leg up and accelerate the process? Share some of your thoughts on the following.
- Experiment with early Mash experiences. Provide product feedback on what you love/hate about it.
- If you could choose one reasonably sized product feature for Mash โ what would it be and why? We recommend tailoring the overview for a specific online media experience & persona that it this product would be great for. It would also be beneficial to understand the differentiation that would make it a success vs. alternative solutions.
