Job Description

See yourself at Twilio

Join the team as Twilio’s next Product Designer for Onboarding.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to design customer-facing experiences to improve the onboarding experience of our customers. You’ll own critical design projects end-to-end while collaborating with multidisciplinary teams to discover, define, and design lovable products for customers. The ideal candidate will be a vocal and committed advocate for our customers, takes a holistic, human-centered approach to design, and is a supporter of our inclusive Design System. You will work alongside product designers, product managers, engineering partners, and our customers.

Responsibilities

In this role, you’ll:

Define, design, review, test and specify interfaces, components, systems, frameworks and tools for developer and customer experiences.
Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
Collaborate with our product partners to understand customer needs, design products and workflows to unlock their potential.
Partner with Tech Leads and Product Managers to align on scope. Break down complex problems into manageable parts, and articulate the impact of each part.
Collaborate with other Product Designers, providing constructive, and motivating feedback that helps improve their skills, and the outcome of their work. Actively participate in design critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization.
Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Has a proven user-centered design workflow that comprises: research, design, prototyping, presentation, sharing and soliciting feedback, user testing, influencing key decision making, and collaborative handoffs with developers.
Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs.
Can share a portfolio with clean, usable, straightforward, and lovable designs that demonstrates technical product thinking, and a strong understanding of user-centered design methodologies.
Has a demonstrated advocacy for design and research methodologies, and has experience running quantitative and qualitative research, such as usability testing, analysis, and interviews.
Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels, as well as invite and receive it.
Strong communication, facilitation, and presentation skills.
Has experience designing and evolving complex application software in a fast-past environment.

Desired:

Has 2+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have.
Experience at a SaaS software company serving B2B customers.

Location

This role will be remotely based in India.

Approximately 10% travel is anticipated.